I heard once that you should always ask a customer service person how they're doing, even if you're calling with something needing to be done. While I don't always ask how a person is doing, I try to be very polite and engaging. The speaker said they're so used to irate people that a nice customer always surprises them and they're far more helpful.

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Today is the first official day of my vacation-dom. While Friday was my last day at the Day Job until June 23, I did work last night at 4ps. I got home around 3, then stayed up until 6-ish starting a re-read on The Song of the Lionness in un-sobriety. I didn't set the alarm and planned to gloriously sleep until the sun went back down if my body so ( Read more... )